Customer have up to 7 days exchange or return service after got the package.
We support return if you not receive items in 45 days or receive goods with damages, please don’t hesitate to contact us, we will do our best for you until you are satisfied!
We will ship a new items FOR FREE if there is a quality problem (usually not happen as we check every single item before we ship!)
I. Items received should be unused, undamaged and in original package.
II. If there's quality problem, please send photo for checking.
III. If the item or size you received is wrong, please send photo of the item you received for checking, and the photo of the Shipping label on the package (we need to check the information on it).
1), Return the item for a full refund, only acceptable when the error is on Shoeyl's Part (such as incorrect item, color). Otherwise, Shoeyl will only initiate a partial refund (60% of the articles value, exclude the shipping fee), once we receive the original package.
2), In general, you will get the refund in 7 business days after we receive your returns. You will not get a full refund for your return if it was detected or has obvious damages, so please be sure all the items are in good condition before you send them back.
3), Free exchange only happens when the error is on Shoeyl's part too, otherwise, you need to pay the extra shipping fee for the exchange.
4), Return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell. Anyway please contact us in time by email firstly.
5), Return address will be provided by Shoeyl's Customer Service Team. Customer Service Email: firstname.lastname@example.org
Contact us you will get a happy reply :)