1.Where is the store based?
2.What is this store's return and exchange policy?
We support return and exchange if you not receive items in 45 days or receive goods with damages,
please don’t hesitate to contact us,
we will do our best for you until you are satisfied!
We are happy to exchange for you, NO QUESTION ASKED
We will ship a new items FOR FREE if there is a quality problem or (usually not happen as we check every single item before we ship!) package demage during the transmit (we use bubble letter bag to send your good instead off cheap thin plastic bag to MAX protect your product!)
money partially refund if the customer accept for tiny issues.
Contact us you will get a happy reply :)
Customer have up to 7 days exchange or return service after got the package.
3.Do you accept orders placed outside of the US?
We sure do! We ship worldwide!
4.How long will it take to receive my order?
We choose Fast Airmail for faster shipment to our customer US/AU/CA/UK we shipped via E-packet & SF-packet which is super fast about 7-15 days. Once shipped most orders take anywhere from 15 to 30 business days to arrive depending on the efficiency of your local postal service.
if you need Express shipment welcome to contact us for more details. We have discount from DHL/UPS and many other kinds of courier,free to ask!
5.What shipment method you used for Free shipping?
Mostly European Countries ship via European airmail( 7-20 days), NO CUSTOM TAXES!
US/CA/AU/UK/DE/FR 7-15 days, with tracking number
Brazil and other countries takes up to 20-60 days, depends on your customs.
If you order big we might ship Expres.We try our best to gtive you a great shopping experience with us :) We value our customer the MOST!
6.How do I pay?
You can pay via credit card or paypal,support most credit card.it's up to your choice :)
7.Will I hit custom taxes if i buy from you?
We will try our best to make your package to avoid custom taxes.We normal write 5usd value on package(write as gift) experience, However, we are not able to control that. According to our experience,
we will help you provide needed paper work to get packages released soon.
8.Will you mark the price down when ship out?
Yes, we usually ship as gift or lower value( normal write 5usd).
9.What if I didn't get my parcel ?
if you do not get your parcel within 45 days, we will refund you fully money. 100% garantee.Reship one would nice if you agree too.
10.Do you take Western Union, Bank transfer as money method? I don't have a paypal?
yes, we do! contact us by email firstname.lastname@example.org please.
11.Do you take Credit card?
Yes we do, email us and we will tell you what to do!
12.How do I pay for my order? Is it secure?
We have Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, Storenvy and Shopify has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.